📦 FREQUENTLY ASKED QUESTIONS (FAQ)
Ordering
How do I place an order?
Simply browse our collection, add your chosen items to your basket, and proceed to checkout.
Can I request a custom order?
Yes! We love creating personalised items. Please contact us before placing your order to discuss your requirements.
Can I personalise my item?
Many of our products can be personalised with names, colours, dates, or custom designs. Product descriptions will indicate available options.
Shipping
Do you ship within the UK?
Yes, we currently ship throughout the United Kingdom.
How long does delivery take?
Most orders are dispatched within 3-5 business days. Custom orders may take longer depending on the design requirements.
How can I track my order?
Where tracking is included, tracking information will be sent to you once your order has been dispatched.
Handmade Products
Will my item look exactly like the photos?
As our products are handmade, slight variations may occur. This makes each item unique and part of its handcrafted charm.
What materials do you use?
Materials vary by product but may include beads, cord, paracord, vinyl, acrylic, and other craft materials selected for quality and durability.
Returns & Refunds
Do you accept returns?
Yes, we accept returns on non-personalised items within 14 days of delivery.
Can I return a custom-made item?
Unfortunately, personalised and custom-made items cannot be returned unless they arrive damaged or faulty.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your order and include photographs of the damage so we can assist you.